The first step to elegance is a perfect fit. We carefully present detailed size charts and cut information on each product page so that you can choose the size that best suits your style. If you are torn between two sizes, we recommend choosing one size larger for a more comfortable and elegant silhouette.
Choosing the pieces that will fit your body best will take not only the way you look but also the way you feel to a whole new level.
Remember, the right size always brings the best posture. If you are unsure, we are happy to guide you.

Life doesn't always go as planned — we understand that, so if you'd like to make a change to your order, we're here to help in the most practical and courteous way possible.
You can find all the details for your cancellation, exchange or return transactions on our carefully prepared policy page.
If time is valuable to you, it is our privilege to manage this process on your behalf in the most efficient way. Exchange, Cancellation and Return Policy

Every question and every feedback is valuable to us. We aim to provide you with a more special and effective service.
In order to provide you with the best service possible, our WhatsApp Customer Satisfaction Team is always available.
We will respond to you within 24 hours at the latest and offer you the most suitable solution for your needs. During busy periods, there may be short delays, but taking care of you without keeping you waiting is our priority.
Establishing one-on-one and sincere communication with you is one of the core values ​​of our brand.

We see every order as a special experience prepared for you. That's why we work with great care to ensure that your products reach you on time and in the safest way possible.
Your standard orders are usually prepared and shipped within 1-3 business days. If the item you prefer is special production or Pre-Order, the delivery time may vary according to the dates specified on the product page. We inform you at every step and offer a surprise-free delivery process.

When your order is delivered to cargo, you will be notified by both e-mail and SMS .
Thanks to the tracking number it includes, you can easily track your order at any time and follow its location step by step. In our opinion, transparency is as valuable as elegance.

1. Our Domestic Shipments
We continue to pay the same attention to every detail of your orders, as well as to the delivery process.
For our shipments within Türkiye, we work with Yurtiçi Kargo and special courier services when needed. Our aim is not just to deliver a product; it is to complete the first step of a journey that begins with elegance flawlessly.
After your order is delivered to the cargo company, you will usually receive it within 1-3 business days.

In rare cases, delays may occur during busy periods, but we will keep you informed in any case.

2.International Shipments
We deliver elegance that knows no bounds to every corner of the world. We carry out our international shipments with distinguished logistics companies such as DHL and Atlas Global, which have proven their reliability.
Delivery time usually varies between 5-7 business days. Delivery time and shipping costs may vary depending on your location. However, in all cases, we follow the process meticulously to ensure that your package reaches you without any problems.

My Package Is Lost, Stolen or Damaged!
If you experience such a situation, we would be as upset as you. First of all, please contact the relevant cargo company and create a request. Then, contact us with your order number and request number.
We never leave you alone. We produce the right solution together with you in the shortest time possible and manage this process on your behalf in the most elegant way.

To start your return process, simply contact our WhatsApp Customer Satisfaction Team. A special return code will be created for you and you can easily send the product back to us via Yurtiçi Kargo.

1. Personalized Products
Items that have been specially created for you — for example, designs with embroidery, prints or personal touches — are unfortunately not eligible for return or exchange because they are unique to you. Each one is unique because it is designed specifically for your style.
2. Tested Products
After receiving your product, any situations that may occur during the trial period such as perfume odor, staining, deformation or loss of label may affect your right to return. We want to deliver a brand new product to each of our customers; therefore, it is of great importance that the parts to be returned maintain their original condition.
3.Return Period
If you change your mind, no problem. You can apply for a refund within 14 days after receiving your order. Timely applications are important for the smooth progress of the process.
4.Packaging
When returning your product, please pack it undamaged with its original box, labels and accessories. This is necessary both to provide you with prompt service and to ensure the product is suitable for resale.
5.Return Shipping
To start your return process, simply contact our WhatsApp Customer Satisfaction Team. A special return code will be created for you and you can easily send the product back to us via Yurtiçi Kargo.

1.Return Process

Your product that reaches us goes through a meticulous quality control process. If everything is in order,
Your control process will be completed within 7 business days.

2.Amount to be Refunded
When your return request is approved, the remaining amount will be refunded to you within 14 business days at the latest, minus the shipping fee and a 50₺ service fee. The payment will be securely transferred to the bank account or credit card you used during the order.
When your refund is completed, you will be kindly notified via email. Since bank processing times may vary, it may take a few days for the amount to be reflected in your account. You can easily follow up on this process from your bank.
We are with you at every stage of your shopping, as well as during the return process. For any issue you may have, our WhatsApp Customer Satisfaction Team is just a message away.
Helping you is not only our duty, but also our pleasure.

Be among the first to own a carefully curated experience.
Pre-ordering is an opportunity for you to reserve special products that are not yet available for sale. This way, you will be one of the first to receive your product as soon as it is released, without being affected by price changes.

Some collections are limited, some deals are one-time. By pre-ordering you not only choose the product, but also priority, exclusivity and a graceful delivery process.

Of course, delivery times may occasionally vary during this meticulously managed process. But we are with you every step of the way.
Just enjoy the wait—we'll gracefully handle the rest.

Enjoy exclusive products offered by pre-order. All you have to do is add the product you like to your cart and complete your order. When your order is confirmed, you will receive a nice confirmation email with your unique reference number. When the product is in stock, it will be carefully delivered to you, our valued customer, first.

The products you pre-order are delivered with the utmost care after the specified release date. However, unforeseen circumstances during the production process may cause minor changes in delivery times. The delivery date specified on the product detail page provides the most accurate estimate for your order to arrive on time.

In case of any problems, we will inform you immediately and be with you every step of the way. We follow every detail carefully to offer you a unique shopping experience.

You can find detailed delivery information on each product page.

For us, every product is not just a design; it is a story, a choice and a responsibility. That's why we carefully select every material we use.

Our collections have been shaped by years of research, experience and collaboration; we only include raw materials that meet our high quality standards, are good for you and better for our planet.
When choosing our materials, we look not only at their texture or durability, but also at the amount of water and energy used in their production, greenhouse gas emissions, fiber structure and ecological footprint.
We strive to make more natural, more conscious choices. For this reason, we prefer natural ingredients that are biodegradable and have much less environmental impact than synthetic fibers.

Our production takes place in boutique workshops that stand out with their workmanship and are loyal to ethical values.
Each piece is shaped by the labor of local artisans and comes to life through a careful, slow and dedicated process.
Rafe Originals believes in meaningful production, not fast consumption.
We aim to leave a permanent mark with little but precise production.

Sustainability is at the heart of the brand.
Recyclable materials, fair working conditions and deep respect for the environment are essential to every
forms the building blocks of design.
Because true elegance is not only in appearance; it is hidden in the awareness behind the choices.

Rafe Originals offers more than just clothing.
It carries the love of nature, an inner balance and an aesthetic view.
Each piece makes elegance timeless, to be worn today and tomorrow.
And the best thing is that this story becomes meaningful the moment it meets you.