Terms of service

All users are deemed to have accepted that they have read and approved the sales contract as soon as they complete their membership process.

Sales Contract
It is a Virtual Sales Agreement between rafeoriginals.com and the Customer.

Article 1
The subject of this contract is the Law on the Protection of Consumers No. 4077, regarding the sale and delivery of the product sold by the seller to the buyer, whose qualifications and sales price are specified below; It covers the rights and obligations of the parties in accordance with the provisions of the Regulation on Distance Contracts Implementation Principles and Procedures.

Article 2
SELLER INFORMATION

Erva Aydoğu- rafeoriginals.com

Article 3
ANCHOVY INFORMATION
All members: All buyers who shop at rafeoriginals.com, the e-commerce store of Erva Aydoğu, whether or not they are a member. (hereinafter referred to as buyer or customer).

Article 4
SUBJECT OF THE CONTRACT AND PRODUCT INFORMATION:
Goods/Product or Service; Type, Quantity, Brand/Model, Color, Quantity, Sales Price and Payment Method are as stated on the site, and these promises may change without notifying the buyer.

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Article 5
GENERAL PROVISIONS
5.1- BUYER declares that he/she has read and informed all preliminary information regarding the basic characteristics of the product subject to the contract specified in Article 4, the sales price and payment method and delivery, and has given the necessary confirmation electronically.
5.2 - The product subject to the contract is delivered to the buyer or the person or organization at the address indicated within the period specified in the preliminary information, depending on the distance of the buyer's residence for each product, provided that it does not exceed the legal 30-day period.
5.3 - If the product subject to the contract is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if the person or organization to be delivered does not accept the delivery.
5.4 "The SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
5.5 - For the delivery of the product subject to the contract, this contract must be approved electronically and the sales price must be paid with the payment method preferred by the buyer. If the price of the product is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.
5.6 - If, after the delivery of the product, the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the buyer's credit card by unauthorized persons, which is not due to the buyer's fault, the BUYER will return the product delivered to himself or to the person or institution specified in the sales contract. must be sent to the SELLER within business days. In such a case, shipping costs are the responsibility of the buyer.
5.7- If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, he/she is obliged to notify the buyer of the situation. In this case, the buyer may exercise one of the rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery time until the hindering situation disappears. If the buyer cancels the order, the SELLER attempts to cancel the buyer's credit card receipt and return the relevant amount to the buyer's account within 7 days at the relevant bank, and the transaction is notified to the buyer via e-mail. In such a case, the SELLER cannot be held responsible for any delays caused by the relevant bank.
5.8- In the event that the products delivered to the BUYER and/or the person and/or institutions to whom the buyer wishes to be delivered are defective or broken, the relevant product or products shall be delivered to the seller within 7 days starting from the date of receipt by the BUYER in order to carry out the necessary repair or replacement within the warranty conditions. is sent and shipping costs are covered by the SELLER. In such a case, if the 7-day period expires, the BUYER must take the product he has received to the relevant service.
5.9- This contract is sent to Uluönder mah. after it is electronically approved by the buyer (after membership is completed). İsmet İnönü 2 cad. It becomes valid after it is delivered to Güremek site 1a block d8 address.

Article 6
RIGHT OF WITHDRAWAL:
The buyer has the right to withdraw within fourteen (14) days from the delivery of the product subject to the contract to him or the person/organization at the address indicated. In order to exercise the right of withdrawal, the seller must be notified by fax or e-mail within this period and the product must be unused and its packaging undamaged within the framework of the provisions of Article 7. If this right is exercised, it is mandatory to return the sample cargo delivery report stating that the product delivered to the third party or the Buyer was sent to the seller, and the original sales invoice. Within 14 days following the receipt of these documents, the SELLER shall make an attempt at the relevant bank to refund the product price to the buyer's credit card account. The SELLER cannot be held responsible for any disruptions on the bank's part in the refund of the product price. If the original sales invoice is not sent, value added tax and other legal obligations, if any, will not be refunded. The shipping cost of the product returned due to the right of withdrawal belongs to the buyer. In addition, the right of withdrawal cannot be exercised for products that cannot be returned due to their nature, personally produced designer bags and accessories, disposable products, copyable software and programs, products that deteriorate quickly or have expired. Exercise of the right of withdrawal for all kinds of software and programs, DVD, VCD, CD and cassettes, computer and stationery consumables (toner, cartridge, ribbon, etc.) and all kinds of cosmetic products is subject to the condition that the product's packaging is unopened, intact and the product is unused.

Personally designed design products such as bags and accessories, and models with personalized embroidery, printing or processing are not refundable or exchangeable.

Except for personally designed products, the exchange and return period for the products you purchase is 14 days from the moment you receive the product. If the products are deformed due to the products being unpackaged or worn, exchanges and returns are not accepted.

In accordance with the Consumer Protection Law No. 6502, you can request a refund or exchange for the product you have purchased within 14 days. You reserve the right to cancel, provided that the labels of the product you have purchased have not been removed and that it is sent in its original packaging and box. Returns of products without the original packaging box or with product labels torn off, not well packaged during shipping, not shipped in their original box and/or damaged for this reason are not accepted.

After your return shipment reaches our returns unit, it is checked by our unit and if it is suitable for return, it is paid to your relevant account within 14 business days by deducting the return shipping costs.

Article 7
COMPETENT COURT:
In the implementation of this contract, Consumer Arbitration Committees and CONSUMER COURTS in the seller's place of residence are authorized up to the value declared by the Ministry of Industry and Trade. If the order is confirmed electronically, the BUYER is deemed to have accepted all the provisions of this agreement.